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Cancellation, Exchange and Return Policies

Your complete satisfaction is our #1 Priority!

You may cancel your order without penalty prior to the product shipping. Products cancelled or refused after the product has shipped will incur shipping and handling charges as well as a 20% restocking fee. Products may be returned within the first 14 days after purchase and are subject to a full refund. Products must be new, unused and in their original packaging to qualify for a refund.
 

Exchange

To request for an exchange, you may email us at [email protected] for a request. Product must be new, unused, and in their original packaging to qualify for an exchange. The email must include the following:

  1. Invoice number
  2. Purchased date and distributor (optional)
  3. Images that show each of the serial number components.
  4. Contact person and number

 

Return and Replacement

We apologize for any technical issues with the product that you have received and causing any inconveniences. If you need assistance with the product, you may take the following steps:

  1. Contact our Technical Support team by calling us at 888-686-6227, Monday – Friday 10:00AM-6:00PM CST.
  2. Before calling in, you must have the following information for us to process your case
    1. Vehicle year, make, model, and trim/radio type
    2. Problem you are experiencing
    3. Serial Number on the product (we may ask that you provide an image with our serial number)
    4. Dealership, Distributor, or shop that the product was purchased from
  3. Our technicians reserves the right to determine if your situation qualifies you for our Advanced Replacement program. The Advanced Replacement program involves Cybcar shipping a replacement product in advance before we have received the defective product from you.
    1. If fail to receive the defective product after 14 days of receiving the replacement product, Cybcar reserves the right to charge full invoice price plus shipping fee.
  4. Cybcar will issue a Return Merchandise Authorization Number (also known as an RMA).
  5. Write the RMA Number clearly on the outside of the return package or on shipping label.
  6. Fill out theRMA form and place intothe shipping carton you are returningback to Cybcar.
  7. Ship the defective product to the following address:

 

Merchandise Return

RMA Department
4930 Dacoma St. STE F
Houston, TX 77092
RMA#: ____________________________

Last Updated: June 23, 2016

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